Frequently Asked Questions Business Services

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What do you need help with ?

 For any questions or queries you may have regarding your Account or Services with Haven Communications, we always recommend that you first speak with  your dedicated team. 

Our support team are on hand 24/7/365 to advise and assist you with any issue you may be experiencing.

To report a fault on any service, please call your dedicated team on 0333 344 7 322. Outside of office hours (09:00 – 17:30), technical support is  available from our specialist engineers who can be contacted on the  above number (option 5).

For our full Terms and Conditions, please see our Terms and Conditions.

 What do you need help with? 

What to Expect on the day of the transfer.

Your  line will transfer in the AM and the transfer will be seamless you may  need to check the set up of any existing Call Diverts as on a few rare  occasions the divert is ‘knocked off’ and although retained may need  resetting to set up prior to transfer.

What to expect on the day of

a NEW install.

An  Openreach engineer will visit your premise within the time slot advised  by Order Hub (AM = 8am-1pm or PM=1pm-6pm) and will install a socket  within the location in the premise specified, the socket location will  be within 3 metres of the demarcation point*, Once the engineer has  wired the socket and fitted the NTE5 faceplate the socket is operational  for voice (once a phone is plugged in).

*point of entry into the building

What can I have on my line?

1 Line with facility to add Standard or Fibre Broadband.

Standard and Fibre Broadband can only be applied on this type of line

 What to Expect on the day

of the transfer.

Your  Multiline will transfer in the AM and the transfer will be seamless you  may need to check the set-up of any existing Call Diverts as on a few  rare occasions the divert is ‘knocked off’ and although retained may  need resetting to set up prior to transfer.

What to Expect on the day

of a NEW install?

An  Openreach engineer will visit your premise within the time slot advised  by Order Hub (AM = 8am-1pm or PM=1pm-6pm) and will install the  requested amount of sockets within the location in the premise  specified, the location of sockets will be within 3 metres of the  demarcation point*, Once the engineer has wired the sockets and fitted  the NTE5 faceplate the sockets are operational for voice (once a phone  is plugged in).

*point of entry into the building

What can I have on my line?

Minimum 2 up to maximum 30 lines

on same number.

*You cannot apply Broadband on these lines

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.