Due to the ongoing COVID-19 situation we wanted to make you aware of some changes to Openreach’s processes to ensure we keep both you and the engineers safe, should you require an engineer to visit your premises. We also have a couple of things to ask you to do to ensure Openreach can provide service as quickly and safely as possible.
Openreach engineers will do all they can to get you up and running without entering your premises. However, there may be instances where we need to enter the premises for a short duration.
In case this is needed please take the following 3 simple steps in advance of the engineering visit.
What to expect on the day of the visit.
Please note that the engineer will not be able to carry out any internal extensions or sockets other than the main master socket to your property.
Whatever your communications requirements, Haven Communications can help you with a bespoke solution for your business. Contact us via firstname.lastname@example.org
or 0333 344 7 322 to find out more.
The work Openreach does is critical with our engineers given Key Worker status. Our number one priority is to keep people connected, and we’ve been working closely with our Communications Provider (CP) partners to minimise the impact of the Government’s restrictions on the services we can provide. Following new Public Health England guidance issued on 11th May we’ll be starting to do work inside customers’ homes and businesses again from Monday 18th May, where necessary. Whilst there is a high Coronavirus alert level in place, there are special measures we all need to take to keep each other safe. https://www.openreach.com/covid-19-coronavirus
On behalf of everyone at the Haven Communications. Stay safe and well regards from our Sales/Order/Billing Teams
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